Payment policy

Welcome to Gifts By Stella (giftsbystella.vn). To provide a convenient, secure, and transparent shopping experience, we would like to present the detailed regulations on payment methods, confirmation procedures, and compensation/refund policies applicable to all orders.

1. Accepted Payment Methods

To ensure service quality and meticulousness for each personalized product, Gifts By Stella applies the following payment methods:

A. Bank Transfer

You can transfer directly or scan the VietQR code to the company account:

  • Account name: STELLA CREATIVE GIFTS CO., LTD

  • Account number: 20686688

  • Bank: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)

  • Transfer content: [Order phone number] - [Order code or Customer name]

B. Cash on Delivery (COD) & Deposit Policy

  • Deposit policy: Please pay a deposit of 400,000 VND (or 100% of the order value) before Gifts By Stella processes and delivers the order.

  • Remaining payment: After receiving and successfully inspecting the product, you will pay the remaining amount to the delivery staff (COD).

(Note: Currently, the website does not integrate online payment via Momo, VNPay, ZaloPay, or International Cards).

2. Payment Confirmation Process

  1. After successfully completing the transfer, please send a screenshot of the transaction (transfer receipt) to Customer Service via Gifts By Stella's official Zalo/Fanpage.

  2. Stella staff will check the account, confirm the status as "Paid/Deposit Received," and proceed with preparing the order as scheduled.

3. Value Added Tax (VAT) Invoice Policy

  • Invoice issuance conditions: You need to provide full invoice information (Company name, Tax code, Address, Email to receive the invoice) at the time of ordering and pay 100% of the order value.

  • Fee: The listed price on the website includes VAT for cake products, so you do not have to pay any additional tax fees when requesting an invoice.

4. Refund & Compensation Policy by Situation

In the event of an unexpected incident caused by the store or the shipping unit, Gifts By Stella commits to handling it quickly and satisfactorily by transferring directly to you:

Incident

Handling & Compensation Plan

Forgot the message

Apologize to the customer, refund 200,000 VND via bank transfer

Delivered the wrong cake design

Apologize to the customer and free shipping for the entire order

Delivered the wrong cake flavor

Apologize to the customer, refund 200,000 VND via bank transfer

Missing utensils

Apologize to the customer. If the customer does not agree to overlook it, Stella will refund 100,000 VND via bank transfer

Damaged fruit

Apologize to the customer, refund 50% of the order value via bank transfer

Late delivery due to normal reasons

Apologize to the customer, refund 100% of the shipping fee of that order via bank transfer

Late delivery due to natural disasters or floods

Staff will proactively report the situation as soon as possible and hope for your understanding

Shipping fee increased compared to the original quote

Stella will bear the difference, absolutely no additional charges will be collected from you