Privacy Policy

Gifts by Stella values the trust of our customers and is committed to protecting their personal information throughout the shopping and service usage process on the website giftsbystella.vn. This policy explains how Gifts by Stella collects, uses, stores, and protects customer information.

Purpose of Information Collection

When customers access the website giftsbystella.vn or place an order for cakes or contact us for consultation, Gifts by Stella may collect certain necessary information, including: full name, phone number, delivery address, and email address.

This information is used to support order confirmation, product consultation, accurate delivery, and to provide a more convenient shopping experience for customers.

Scope of Information Use

Gifts by Stella uses customers' personal information for the following purposes:

  • Contacting customers to confirm orders, provide support, and answer questions.

  • Improving product quality, services, and the shopping experience. 

  • Fulfilling obligations as required by competent authorities (if any).

In other cases, Gifts by Stella will proactively notify customers before providing their information to any third party. Information will only be shared after obtaining customer consent.

Information Retention Period

Gifts by Stella stores and secures customers' personal information in its management system for as long as necessary to support business operations, customer care, and related purposes.

Customers have the right to request the deletion of or cessation of use of their personal information when they no longer wish to continue using the services.

Information Management Entity

Customer information is stored and managed by:

  • STELLA CREATIVE GIFTS COMPANY LIMITED

  • Address: 21 Hoa Hồng, Cầu Kiệu Ward, Ho Chi Minh City, Vietnam

  • Hotline: 076 585 8486

  • Email: stella.giftsby@gmail.com

Right to Control and Edit Information

Customers have the right to review, update, modify, or request the deletion of the personal information they have provided by contacting Gifts by Stella.

All requests related to the management of personal information will be received, reviewed, and processed by Gifts by Stella within a reasonable timeframe to ensure customers' rights and interests.

Commitment to Customer Information Confidentiality

Gifts by Stella commits to:

  • Not selling, exchanging, or disclosing customers' personal information to any third party without customer consent.

  • Implementing appropriate security measures to minimize the risk of loss, unauthorized access, or misuse of personal information.

  • In cases where information must be provided pursuant to legal requirements, Gifts by Stella will comply with all regulations and ensure transparency with customers.

Handling Complaints Related to Personal Information

Customers may submit feedback or complaints regarding the confidentiality of their personal information via: 

  • Hotline: 076 585 8486

  • Email: stella.giftsby@gmail.com

Gifts by Stella will receive, review, and respond according to the following process:

  • Step 1: Record and receive comments, feedback, or complaints from customers.

  • Step 2: Review, inspect, and verify the relevant information.

  • Step 3: Based on the verification results, determine an appropriate resolution and notify the customer.

In the event of a dispute that cannot be resolved through negotiation, the parties may request the intervention of competent authorities to ensure their lawful rights and interests.